Clinical services update

Due to a high volume of emergency cases, the WCVM Veterinary Medical Centre's emergency and critical care service can only accept small animal patients that are considered to be in the "red zone" (a life-threatening condition) during the following time range: 

• 10 p.m., Sunday, May 22, to 8 a.m., Monday, May 23, 2022

If owners call or bring their animals to the veterinary teaching hospital during this period and their pets' condition is considered urgent or non-urgent (orange and yellow zones in chart), VMC staff will advise them to contact their regular veterinary clinic for emergency care or to return to the WCVM Veterinary Medical Centre at 8 a.m. the following morning.

Thank you for your understanding.

 

Clinical services

Updated April 15, 2022

As of April 15, 2022, the WCVM Veterinary Medical Centre (VMC) no longer requires clients to show proof of vaccination before entering the hospital.

All clients must wear disposable, medical grade, three-layer masks while in the hospital. Masks will be provided for anyone who does not have one. Visit the "preventive measures" section for more information. 

To avoid overcrowding, the VMC encourages owners to limit their time spent in the hospital's reception areas. Please wait in your vehicle before your appointment time. 

The VMC offers normal operations in all of its clinical services. However, wait times for some clinical services may be longer than normal. There may also be a wait list for some of our hospital's specialty services. Our clinical team is addressing the backlog of cases in some of our clinical services, and we thank you for your patience. Please contact our client services team for more information.

To minimize contact between animal owners and members of the clinical team, the Veterinary Medical Centre has established a process for admitting and discharging your animals. 

Click the button below for full details.

 

Pet Wellness and Vaccinations

We offer a wide range of routine and preventive care services to help keep your pet healthy and happy. During your visit, our team will give your pet a thorough checkup and ensure that all preventive health measures are up to date.

Specialized Services

*Referral-based service. For this clinical service, your regular veterinarian will need to submit a referral to the Veterinary Medical Centre before you can make an appointment with the specialist.

Pet Owner Support

Are you experiencing emotional distress over the health of your animal companion? Please contact our Veterinary Social Work team for support during this difficult time.

Client Experience Survey

We are always working to improve our clients' experience at the WCVM Veterinary Medical Centre (VMC), so we would love to hear from you about what we are doing right and what we can do better.

Please take a few minutes to give us your feedback. If you would like to have your name entered in a monthly draw for $50 worth of pet food, please include your contact information in the survey form. 

Client Relations and Concerns

The WCVM Veterinary Medical Centre (VMC) has a client relations and concerns process to assist with your concerns if you are unable to find answers to your questions.

Our goals are to provide a mechanism for objective review and response to client concerns and to ensure that all complaints are addressed in a timely and respectful manner. 

Click the button below to read more about the client relations and concerns process.

Pet Memorials

To help commemorate the lives of beloved animals, the WCVM Veterinary Medical Centre offers a pet memorial program in partnership with Peartree Impressions.   

Blood Donor Program

Pet owners interested in becoming part of the Veterinary Medical Blood Donor program can find out more information here.

Appointments and Referrals

Animal Owners

Contact us to make an appointment. If you are a new client, please click below to find information about our location, parking and what to expect during your animal's appointment.

Referring Veterinarians

Submit an online referral form.


 Emergency services available 24/7

Emergency services are available for acutely ill or seriously injured animals.

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