Parking and Check-in
Small Animal Clinic Parking and Check-in
Parking is available in front of the Small Animal Clinic and in the Veterinary Medical Centre client parking lot (watch for signs). After you have found a parking spot, please ask for a pass at the Small Animal Clinic reception desk and display it on your vehicle's dash.
The Small Animal Clinic entrance is located on the east side of the WCVM building (overlooking Veterinary Road).
Once you have arranged for parking, you can bring your pet to the Small Animal Clinic reception desk. One of our receptionists will let the clinical team know you and your pet are here for your appointment.
The Small Animal Clinic reception includes several seating areas. If your pet is nervous, find a quiet area where there are no other animals so your pet will feel less anxious. Please keep your pet on leash or in its kennel until you are called for your appointment.
Large Animal Clinic Parking and Check-in
The Large Animal Clinic entrance is located on the north side of the building (on Veterinary Road). Clients must report to the Large Animal Clinic reception desk for unloading directions.
Once you've arrived, please come to the Large Animal Clinic reception desk for further assistance. A veterinary student or veterinary technologist will show you where to safely unload your animal inside the Large Animal Clinic's gated compound.
You can unload cattle or specialized livestock using the clinic's large animal chute system while horses, ponies and other haltered animals can be unloaded and walked into the clinic.
Truck and trailer parking is availalble on the south and east sides of the Ryan/Dubé Equine Performance Centre (directly north of the Large Animal Clinic entrance). If needed, you may leave your unhitched trailer in the designated parking area.
What to Expect
While the WCVM Veterinary Medical Centre shares many similarities to other veterinary hospitals, there are some differences that may have an impact on your appointment.
- The WCVM Veterinary Medical Centre is a teaching hospital for WVCM veterinary students and for students enrolled in the veterinary technology program at the Saskatchewan Institute of Applied Sciences and Technologies (SIAST). Teaching does take additional time, but the VMC clinical team members work hard to provide prompt, efficient service within a teaching environment.
- Students participate in most aspects of examining and treating our patients under the immediate supervision of licensed veterinarians and board-certified veterinary specialists. While teaching is essential to our facility, the well being of our patients is the highest priority for VMC clinical teams.
We are the referral centre for all western Canadian veterinarians. Many of our cases are complex: we often need to order additional diagnostic testing or consult with others about diagnoses and treatment plans for patients. These activities can take more time, and in some cases, you may need to leave your animal for the day or even longer at the VMC. Or, if your animal has been seen by a Field Service team, you may need to bring your animal in for additional testing.
There are general steps our clinical and field service team will perform depending on the type of service your appointment is for:
For most regular appointments, here are general steps that our clinical team will follow:
A senior veterinary student will ask questions about your animal's medical history and then perform an initial assessment of your animal with the assistance of one or more veterinary technologists. A veterinarian will accompany the student or join in during the assessment.
The scope of your animal's health issue determines what we do next. If it's a straightforward procedure such as a castration, we will discuss the steps with you and then ask you to return later to pick up your animal after it has recovered and once it's safe to travel.
If your animal's health issue is more serious or complex, the senior clinician will perform a more detailed physical examination with the assistance of veterinary students and residents. After discussing the case, the clinical team will talk to you about the option of further testing and whether those tests can be done on the same day or if your animal needs to be hospitalized for further testing or additional care.
When an animal's health issue isn't straightforward, the clinical team may need to work through the case and decide what needs to be done in stages. For example, if your horse is lame, it may take several hours or even a full day to determine the source of lameness and to confirm what tests are necessary to confirm a diagnosis and a treatment plan.
Once our evaluation and care is complete, we will write a summary of our findings, give our instructions for home care and discuss them with you before you leave. If your regular veterinarian has referred your pet to the WCVM Large Animal Clinic, we will email a copy of the summary directly to your veterinarian's clinic.
We know your time is valuable. We will do our best to address your animal's health issues in a timely fashion and to accommodate your schedule. If you need to leave, we will send you a more complete summary by email the next day or when all test results have been collected. We can also make arrangements to call you or to send the summary to you by regular mail.
Your pet's appointment may vary depending on the type of clinical service. But generally, here are the steps that our clinical team will follow for your pet's visit to the WCVM Veterinary Medical Centre.
- A senior veterinary student will meet you at the Small Animal Clinic reception and bring you and your pet to a vacant examination room.
- The veterinary student will ask questions about your pet's medical history and then perform an initial physical assessment of your pet with the assistance of a veterinary technologist.
- You and your pet will be left alone in the examination room for a short period of time while the veterinary student discusses your pet's health issues with a supervising veterinarian. A clinical associate or veterinary specialist, along with the veterinary student, will rejoin you in the room and discuss your pet's health concerns.
- Sometimes it's easier to perform a complete physical examination with additional help. The veterinary student may ask to bring your pet to the clinic's treatment room for examination by the veterinary clinician with the help of other students and veterinary technologists.
- The veterinarian and the veterinary student will return with your pet to the examination room to go over the initial assessment with you and to give you their diagnostic recommendations. They may suggest additional diagnostic tests such as blood tests, radiographs or an ultrasound examination.
- If you agree to further diagnostic testing, you may be asked to leave your pet at the Small Animal Clinic for a certain period of time. For more extensive diagnostic testing or procedures that require general anesthesia, your pet may need to stay overnight at the WCVM Veterinary Medical Centre.
- Once our evaluation is complete, we will write a summary of our findings and recommendations and discuss them with you before you leave. If your regular veterinarian has referred your pet to the WCVM Small Animal Clinic, we will email a copy of the summary directly to your veterinarian's clinic.
- We realize that your time is valuable. We will do our best to address your pet's health issues in a timely fashion and to accommodate your schedule. If you need to leave, we will send you a more complete summary by email the next day or when all of the test results have been collected. We can also make arrangements to call you or to send the summary to you by regular mail.
Before your Appointment
- If possible, please arrange to have the animal(s) that will be examined in a corral, pen or stall for easier access.
- Please arrange to be at your farm or acreage to meet the Field Service team. If you can't be there, please ask someone who is familiar with the case to be on site to answer questions about the animal(s) and to assist.
Your animal's appointment may vary depending on the type of clinical service. But generally, here are the steps that our clinical team will follow.
- One of our field service veterinarians, accompanied by one or more senior veterinary students, will arrive at your acreage or farm for your animal's appointment.
- The clinical team will ask questions about the patient's medical history and conduct a physical examination. After discussing the potential issues, the team will give you their diagnosis and propose a treatment plan. They may suggest additional diagnostic tests such as blood tests or radiographs.
- If you agree to further diagnostic testing or treatment, the clinical team will do as much as possible on site. If they recommend specific diagnostic testing such as a CT scan or an equine standing MRI, you will be asked to contact the Large Animal Clinic reception desk to make an appointment.
- If the animal(s) can be treated at your farm or acreage, the field service team will begin treatment and then leave detailed instructions on animal care along with contact information so you can call with further questions or issues.
If your animal's treatment plan includes medication, the field service veterinarian will write a prescription for you to take to the Veterinary Medical Centre's pharmacy.
- A member of the field service team will contact you the following day to see how your animal is responding to treatment and if a follow-up visit is required.
After your Field Service visit, the Veterinary Medical Centre will send an invoice to you by mail (payment due in 30 days). See your payment options.