Clinical services update

Updated April 15, 2022

As of April 15, 2022, the WCVM Veterinary Medical Centre (VMC) is allowing up to two people (per patient) to accompany their animal during appointments in the hospital. 

All clients must wear disposable, medical grade, three-layer masks while in the hospital. Masks will be provided for anyone who does not have one. Visit the "preventive measures" section for more information. 

To avoid overcrowding, the VMC encourages owners to limit their time spent in the hospital's reception areas. If possible, please wait in your vehicle before your appointment time. 

The VMC offers normal operations in all of its clinical services. However, wait times for some clinical services may be longer than normal. There may also be a wait list for some of our hospital's specialty services. Our clinical team is addressing the backlog of cases in some of our clinical services, and we thank you for your patience. Please contact our client services team for more information.

To minimize contact between animal owners and members of the clinical team, the Veterinary Medical Centre has established a process for admitting and discharging your animals. 

Please visit the "preventive measures" section for more information. 

Click the button below for full details.

 

Avian influenza

April 25, 2022

Highly pathogenic avian influenza (HPAI) has been detected in multiple provinces in Canada with Saskatchewan reporting its first case in waterfowl on April 8, 2022. Several provinces have been or are currently experiencing outbreaks in domestic poultry, most recently in Alberta and Ontario. 

HPAI is spreading in wild bird populations across the globe and presents a significant national concern as birds migrate to Canada.

If you find an injured or ill wild bird (such as an owl, hawk, eagle, crow, magpie) waterfowl (such as a duck or goose) or water bird (such as a heron or sandpiper), please do not bring the avian species in to the WCVM Veterinary Medical Centre (VMC) building.

Please call the VMC reception team (306-966-7126), and our hospital representative will contact the VMC's avian, exotic and wildlife medicine and surgery service for further instructions. 


Entering the WCVM Veterinary Medical Centre

• If you own a pet bird that lives exclusively indoors, you are allowed to bring in your bird to the WCVM Veterinary Medical Centre for veterinary care.

• If you own a bird that spends some or all of its time outdoors, do not bring the bird in to the hospital. Leave the bird in your vehicle and please call 306-966-7126 for further instructions.

Contact Us

Large Animal Clinic

 306-966-7178
Fax: 306-966-7129
vmc.info@usask.ca
8 a.m. to 5 p.m. 
* Email messages are only 
monitored during regular 
working hours

Small Animal Clinic

 306-966-7126
Fax: 306-966-7156
vmc.info@usask.ca
8:00 a.m. to 5:00 p.m.
* Email messages are only 
monitored during regular 
working hours

Field Service

 306-966-7178
Fax 306-966-7129
vmc.info@usask.ca
8 a.m. to 5 p.m.
* Email messages are only 
monitored during regular 
working hours

Regular hours (Monday to Friday) listed above for Large Animal Clinic, Small Animal Clinic and Field Service

 Extended telephone reception hours for Small Animal Clinic only:  

  • Monday to Friday: 8 a.m. to 12 a.m. (midnight)
  • Saturday, Sunday and statutory holidays: 8 a.m. to 12 a.m. (midnight)

For emergencies outside of the hours listed above, the WCVM Veterinary Medical Centre operates a 24-hour call centre that will put you in touch with the hospital's on call services. Our telephone on-call service is available during the following times: 

  • Large Animal Clinic/Field Service: between 5 p.m. and 8 a.m. every day
  • Small Animal Clinic: between 12 a.m. (midnight) and 8 a.m. every day

 Emergency services available 24/7


Appointments

To ensure that your visit goes smoothly, the WCVM Veterinary Medical Centre asks all of its clients (including clients who have been referred to the VMC) to schedule an appointment in advance.

Resheduling or canceling appointments
If you can not keep your original appointment, please call the appropriate reception area to reschedule or cancel so the hospital’s clinical team can plan to see another case in your place.

Referrals

The WCVM Veterinary Medical Centre serves as the referral centre for all western Canadian veterinarians as well as for other practitioners in Ontario, Canada's North and northwestern U.S.

Location

WCVM Veterinary Medical Centre

 52 Campus Drive, University of Saskatchewan, Saskatoon, Sask.

Our centre is part of the Western College of Veterinary Medicine (WCVM) that's located on the University of Saskatchewan campus.

Traffic on Veterinary Road is designated as one way, travelling north.

WCVM Allard-Roozen Imaging Suite

 Maintenance Place, University of Saskatchewan, Saskatoon, Sask.

The Allard-Roozen Imaging Suite is located on the west side of the Western College of Veterinary Medicine (WCVM) building. 

Please use Maintenance Road and Maintenance Place (turn north off of Campus Drive) to reach the Allard-Roozen Imaging Suite. 

Animal Transport

Dogs

For the safety of your pet and the public, any dog entering the hospital must be on leash or transported in a secure pet carrier.  

  • DO NOT carry a loose dog in to the hospital

Cats

For the safety of your pet and the public, any cat entering the hospital must be transported in a secure pet carrier.  

  • DO NOT carry a loose cat in to the hospital
  • DO NOT bring your cat on a leash

New Clients

If you are a new client, please click her to find information about parking, check-in and what to expect during your appointment.

Pet Owner Support

Are you experiencing emotional distress over the health of your animal companion? Please contact our Veterinary Social Work team for support during this difficult time.

Pet Memorials

To help commemorate the lives of beloved animals, the WCVM Veterinary Medical Centre offers a pet memorial program in partnership with Peartree Impressions.  

Client Experience Survey

We are always working to improve our clients' experience at the WCVM Veterinary Medical Centre (VMC), so we would love to hear from you about what we are doing right and what we can do better.

Please take a few minutes to give us your feedback. If you would like to have your name entered in a monthly draw for $50 worth of pet food, please include your contact information in the survey form. 

Client Relations and Concerns

The WCVM Veterinary Medical Centre (VMC) has a client relations and concerns process to assist with your concerns if you are unable to find answers to your questions.

Our goals are to provide a mechanism for objective review and response to client concerns and to ensure that all complaints are addressed in a timely and respectful manner. 

Click the button below to read more about the client relations and concerns process. 

Stray Animals

Injured or ill stray animals

If you find a stray animal that has a life-threatening injury and needs veterinary care, please call the appropriate contact number for assistance: 

  • Small Animal Clinic — 306-966-7126
  • Large Animal Clinic — 306-966-7178
  • Field Service — 306-966-7178

Healthy stray animals

The WCVM Veterinary Medical Centre's mandate is to provide health care to animals that are injured or ill. To ensure that the hospital can continue to meet the public's need for veterinary care, please do not bring healthy stray animals to the veterinary teaching hospital.

Click on the sections below for information about community organizations that are available to assist with healthy stray animals. 

The VMC will not admit healthy stray animals found within Saskatoon's city limits. 

As a Good Samaritan, it is your responsibility to find shelter or temporary housing for the animal.

The Saskatoon Animal Control Agency (SACA) is responsible for stray animals found within Saskatoon's city limits. Please call 306-385-7387 for assistance.

Here are SACA's hours throughout the year: 

  • April 1 to October 31: 7 a.m. to 10 p.m., seven days a week including holidays
  • November 1 to March 31: 8 a.m. to 8 p.m., seven days a week including holidays
  • Year round: available 24/7 for emergencies (such as vehicle accidents or aggresive animals)

Additional resources

  • Saskatoon SPCA: 306-374-7387
  • Animal Protection Services of Saskatchewan: 306-382-0002

The VMC will not admit healthy stray animals found outside of Saskatoon's city limits. 

As a Good Samaritan, it is your responsibility to find shelter or temporary housing for the animal.

Here are suggestions that may assist you:

  • Contact the municipal office in the area where the animal was found. Click here to view a list of Saskatchewan's municipal offices. 
  • Contact local animal rescues to see if any organization will accept the stray animal.
  • Take photos of the stray animal and post photos and additional information to local lost and found groups on Facebook and other social media channels or websites such as Kijiji.

Additional resources

  • Animal Protection Services of Saskatchewan: 306-382-0002
  • Saskatoon SPCA: 306-374-7387

Administration

VMC Administration

 306-966-7103
Fax: 306-966-7129
8 a.m. to 5 p.m.
vmccorrespond@usask.ca

Western College of Veterinary Medicine

 306-966-7447
Fax: 306-966-8747
wcvm.supportus@usask.ca
8:00 a.m. to 4:30 p.m.