Clinical services

Updated June 14, 2021

The WCVM Veterinary Medical Centre (VMC) has resumed normal operations in all of its clinical services except small animal surgery, which remains closed to all cases other than emergencies and urgent care. 

Clients may now enter the reception areas of the WCVM Veterinary Medical Centre. Please wear a medical-grade mask and maintain your physical distance in the building. Please visit the "preventive measures" section for more information. 

During this time, wait times for some clinical services may be longer than normal. There may also be a wait list for some of our hospital's specialty services. Our clinical team is addressing the backlog of cases in some of our clinical services, and we thank you for your patience. Please contact our client services team for more information.

To minimize contact between animal owners and members of the clinical team, the Veterinary Medical Centre has established a process for admitting and discharging your animals. Please read the information below for more details. 

Before coming to the VMC

Before bringing animals to the WCVM Veterinary Medical Centre, please call ahead to the Small Animal Clinic (306-966-7126) or the Large Animal Clinic (306-966-7178).

We are making efforts to minimize the contact between animal owners and members of the WCVM clinical team to help maintain a safe environment for everyone. As part of this process, our receptionists are calling VMC clients in advance of their appointments. The receptionist will ask if you have recently travelled or if you are showing signs of respiratory illness. 

If you answer yes to one or both of these questions and your animal's health is stable (non-emergent), we will ask if the appointment can be rescheduled.

If you answer yes to one or both of these questions and this is an emergent case, we will ask if someone else can bring in your animal to the VMC. 

Preventive measures

Small Animal Clinic (306-966-7126)

  • All appointments must be made by telephone (not in person). Please call ahead to alert the VMC team about incoming emergency cases.

  • When you arrive at the Veterinary Medical Centre (Small Animal Clinic), please park in one of the numbered stalls outside of the hospital and remain in your vehicle. Please call the Small Animal Clinic reception desk for further instructions.

  • Please note: everyone entering the Veterinary Medical Centre (VMC) building is required to wear a mask. If you do not have a mask, the hospital can provide you with one.

  • Admission: a receptionist will let you know when you can enter the clinic with your pet and you will be assigned to a vacant waiting area. If all waiting areas are full, a receptionist will provide you with a pager and ask you and your pet to remain in your vehicle until a spot is open. 

  • An animal attendant or a registered veterinary technologist (RVT) will come to the reception area to retrieve your pet. Please note that you cannot be present for your animal's physical examination.

  • Discharge: a clinical team member will call you when your pet is ready to be picked up in the clinic. Once you enter the clinic, a receptionist will direct you to a vacant discharge station where you can pick up your pet, pay your bill and access prescriptions (if necessary). Please follow the receptionist's directions for exiting the clinic through the stairwell. 

  • Critical/emergency cases:if your pet is critically ill or injured, please go directly to the Small Animal Clinic reception area and a receptionist will direct you to the emergency waiting area. If the door is locked, please use the telephone in the foyer and follow the posted instructions. Please note: you must pre-pay the hospital's emergency fee before leaving your pet with the VMC clinical team. 

  • Intensive care unit (ICU) visiting: we allow a maximum of two named visitors per patient with only one visitor at a time. Patient visits must be scheduled in advance at the clinician's discretion. 

  • Humane euthanasia: we have adopted increased safety measures so owners (maximum of two people) may be present for animal euthanasia procedures. Please contact a VMC reception desk (see above for numbers) for more information.

  • Payment: the VMC encourages clients to use touchless payment options. Please pay by credit or debit. VMC staff clean the hospital's payment terminals after each use.

  • Please order pet food and medication at least 24 hours in advance. The deadline for same-day pet food orders is 12 p.m. (noon). Payment by phone is strongly encouraged. Once you arrive at the clinic, please call in to the reception desk. A receptionist will let you know when you can enter the clinic and you will be assigned to a vacant waiting area. If all waiting areas are full, a receptionist will provide you with a pager and ask you to remain in your vehicle until a spot is open. 

Thank you for your understanding and co-operation.

Large Animal Clinic (306-966-7178)

  • All appointments must be made by telephone (not in person). Please call ahead to alert the VMC team about incoming emergency cases.

  • When you arrive at the Veterinary Medical Centre (Large Animal Clinic), please call the Large Animal Clinic reception desk for further instructions.

  • Admission/discharge: the receptionist will let you know when you can enter the clinic foyer. A maximum of two clients are allowed to wait in the clinic’s front foyer. If all spaces are taken, the receptionist will call you back when a space becomes available. 

  • Please note: everyone entering the Veterinary Medical Centre (VMC) building is required to wear a mask. If you do not have a mask, the hospital can provide you with one.

  • You are not allowed to be present for your animal’s in-clinic examination.

  • Critical/emergency cases (after hours): once you arrive, please use the telephone in the foyer and follow the posted instructions. Please note: you must pre-pay the hospital’s emergency fee before leaving your animal at the VMC.

Thank you for your understanding and co-operation.

Pet food sales

  • The VMC encourages clients to provide 24 hours' notice for regular pick up of pet food. Only orders that have been processed may be picked up on weekends.
  • The deadline for same-day pet food orders is 12 p.m. (noon).
  • For special pet food orders, clients must order well in advance (five to 10 days) before pick up. 

Info for VMC employees

If you are part of the clinical team at the WCVM Veterinary Medical Centre, please visit the WCVM coronavirus response page for daily updates and COVID-19 resources. Click on the buttons below for more information about VMC case management during the coronavirus pandemic.

Questions

Contact VMC Administration at 306-966-7103.