Clinical services

Updated June 15, 2020

As of Monday, June 15, the WCVM Veterinary Medical Centre (VMC) is increasing its clinical services beyond emergencies and urgent cases to about 25 per cent of its regular capacity.

Over the past few months, the VMC has had to limit its clinical services in response to the COVID-19 pandemic. A phased reopening of the veterinary teaching hospital allows us to protect the health and safety of staff, students and clients while maintaining high-quality care for our patients. We thank you for your patience as we begin to resume our regular services. 

The VMC continues to follow a stringent admission/discharge protocol to minimize contact between clients and members of the clinical team members and to prevent the spread of infection.

Triage service

Updated June 15, 2020

Each day of the week from 8 a.m. to 8 p.m., an experienced veterinarian or registered veterinary technologist is available by phone to speak to owners and referring veterinarians.

Our triage team members can help to assess whether animals require emergency care at the WCVM Veterinary Medical Centre where a higher number of urgent cases may increase wait times for animal health care. 

In situations where an animal’s health is stable or if the issue isn’t considered an emergency, our triage team may suggest that animal owners book an appointment for the next available opening at the WCVM Veterinary Medical Centre. 

Before coming to the VMC

Before bringing animals to the WCVM Veterinary Medical Centre, please call ahead to the Small Animal Clinic (306-966-7126) or the Large Animal Clinic (306-966-7178).

We are making efforts to minimize the contact between animal owners and members of the WCVM clinical team to help maintain a safe environment for everyone. As part of this process, our receptionists are calling VMC clients in advance of their appointments. The receptionist will ask if you have recently travelled or if you are showing signs of respiratory illness. 

If you answer yes to one or both of these questions and your animal's health is stable (non-emergent), we will ask if the appointment can be rescheduled.

If you answer yes to one or both of these questions and this is an emergent case, we will ask if someone else can bring in your animal to the VMC. 

 

Preventive measures

To minimize the contact between animal owners and members of the WCVM clinical team, please be aware of additional measures that are in place at the VMC: 

  • Remain in your vehicle when you arrive at the VMC. Please call a VMC reception desk for further instructions (Small Animal Clinic: 306-966-7126 or Large Animal Clinic: 306-966-7178). 
  • Do not enter the VMC building.  
  • All appointments must be made by telephone (not in person). Please call ahead to alert the VMC team about incoming emergency cases.
  • You can not be present for your animal's physical examination. 
  • The VMC will not accept payment by cash. Clients must use credit or debit options. VMC staff are cleaning the hospital's payment terminals after each use.
  • Please order pet food and medication 24 hours in advance. Payment by phone is strongly encouraged. 

Thank you for your understanding and co-operation.

Pet food sales

  • As of March 19, clients may only purchase one bag or case (per type) of pet food during each visit.
  • Clients must give 24 hours' notice for regular pick up of pet food.
  • For special pet food orders, clients must order well in advance (10 to 14 days) before pick up. 

VMC employees

If you are part of the clinical team at the WCVM Veterinary Medical Centre, please visit the WCVM coronavirus response page for daily updates, information about case management and COVID-19 resources.

Questions

Contact VMC Administration at 306-966-7103.