Before bringing animals to the WCVM Veterinary Medical Centre, please call ahead to the Small Animal Clinic (306-966-7126) or the Large Animal Clinic (306-966-7178).

Small Animal Clinic (306-966-7126)

• All appointments must be made by telephone (not in person). Please call ahead to alert the VMC team about incoming emergency cases. 
  

• Masks: the VMC is a mask-friendly environment in alignment with the University of Saskatchewan (USask) policy.

  Animal owners aren’t required to wear masks, but the VMC still highly recommends their use. Individual clinicians may ask owners to wear masks in exam rooms on a case-by-case basis, such as when physical distancing isn’t possible.

• If you are dropping off your animal for an appointment, an animal attendant or a registered veterinary technologist (RVT) will come to the reception area to meet you and your pet. the VMC encourages owners to limit their time spent in the hospital's reception areas. If possible, please wait in your vehicle before your appointment time. 
  
  
• If you are picking up your animal after an appointment, a clinical team member will call you when your pet is ready to be picked up in the clinic. Once you enter the clinic, a receptionist will direct you to a vacant discharge station where you can pick up your pet and access prescriptions (if necessary). Please follow the receptionist's directions for exiting the clinic through the stairwell. 
  
  
• Critical/emergency cases: if your pet is critically ill or injured, please go directly to the Small Animal Clinic reception area and a receptionist will direct you to the emergency waiting area. If the door is locked, please use the telephone in the foyer and follow the posted instructions. Please note: you must pre-pay the hospital's emergency fee before leaving your pet with the VMC clinical team. 
  
  
• Intensive care unit (ICU) visiting: the VMC allows a maximum of one named visitor per patient. Patient visits must be scheduled in advance at the clinician's discretion. 
  
  
• Humane euthanasia: two clients are allowed to attend a euthanasia procedure. Please contact a VMC reception desk (see above for numbers) for more information. 
  
  
• Payment: the VMC encourages clients to use touchless payment options. If possible, please use the VMC’s online payment option or contact the VMC reception teams to pay your invoice by phone. 
  
  
• Please order pet food and medication at least 24 hours in advance. The deadline for same-day pet food orders is 12 p.m. (noon). Payment by phone is strongly encouraged. Once you arrive at the clinic, please call in to the reception desk. A receptionist will let you know when you can enter the clinic and you will be assigned to a vacant waiting area. If all waiting areas are full, a receptionist will provide you with a pager and ask you to remain in your vehicle until a spot is open. 

Thank you for your understanding and co-operation.

Large Animal Clinic (306-966-7178)

• All appointments must be made by telephone (not in person). Please call ahead to alert the VMC team about incoming emergency cases.
  
  
• Appointments: up to two owners (per patient) may accompany their animal into the Large Animal Clinic during an exam. 
  
  
• Masks: the VMC is a mask-friendly environment in alignment with the University of Saskatchewan (USask) policy.

  Animal owners aren’t required to wear masks, but the VMC still highly recommends their use. Individual clinicians may ask owners to wear masks in exam rooms on a case-by-case basis, such as when physical distancing isn’t possible.

• Critical/emergency cases (after hours): once you arrive, please use the telephone in the foyer and follow the posted instructions. Please note: you must pre-pay the hospital’s emergency fee before leaving your animal at the VMC.

Thank you for your understanding and co-operation.

• The VMC encourages clients to provide 24 hours' notice for regular pick up of pet food. Only orders that have been processed may be picked up on weekends.
• The deadline for same-day pet food orders is 12 p.m. (noon).
• For special pet food orders, clients must order well in advance (five to 10 days) before pick up. 

Contact VMC Administration at 306-966-7103.